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Citizen's Guide to Making Complaints and Commendations

The department is committed to providing high quality police services to the community. In order to be responsive to community needs, it is necessary to have citizen input. Your constructive comments about our service, good or bad, will help us to improve and to achieve our goals.

Making a Complaint
A complaint can be made by letter, e-mail, telephone or in person. Lt. Timothy Murphy oversees the Internal Affairs function of the police department and he can be reached Monday-Friday, at 854-3053 or by e-mail at tmurphy@norwalkct.org. However, a complaint can be made by contacting any on duty supervisor.

It has been our experience that many complaints involve a misunderstanding of police policy or procedure and are often resolved by speaking with supervisory personnel. While we encourage you to try this avenue, we understand that some complaints do require a full inquiry. During this process, you will be kept informed of the progress of the inquiry and may be asked for additional information; you will also be advised when the investigation is completed.

Commending Exceptional Performance
The best way to commend the actions of a Police employee is to write a brief letter or e-mail describing the incident and the actions you think were exceptional. Information such as the date, time and location will help identify the employee if you don't know his or her name. If you choose not to write, you may ask to speak with the employee's supervisor and make a verbal commendation.

Although our employees don't expect to be thanked for everything they do, recognition of exceptional service is always appreciated. This kind of feedback helps us to know if we're doing a good job.